Privacy Policy

Effective Date: October 8, 2026

Humble Mops ("Humble Mops," "we," "us," or "our") is a software platform operated by Gleam Bee Cleaning Service, LLC, a Texas limited liability company.

We understand that cleaning businesses rely on us to help manage important information about their customers, employees, and daily operations. We are committed to protecting that information and being transparent about how it is handled.

This Privacy Policy describes how we collect, use, store, disclose, and protect information when you visit humblemops.com, access our application, or use our related services (collectively, the "Services").

Information We Collect

We collect information necessary to operate and improve our Services.

Account and Business Information

When registering for or using Humble Mops, we may collect:

Name and email address
Business name and contact details
Business and service addresses
⁠Account credentials and preferences
Subscription and billing information

Customer and Employee Information

Businesses using Humble Mops may enter and manage:

Customer names, contact information, and addresses
Property and service information
Appointments, schedules, and job history
Proposals, estimates, pricing, and service records
Employee information, assignments, schedules, and compensation details
Notes, tasks, activities, and other business records

Technical Information

We may automatically collect certain technical information, including IP addresses, device and browser information, login activity, application usage, error logs, and cookie information.

How We Use Information

We use collected information to:

Create and manage accounts
Deliver CRM, scheduling, payroll calculation, and other business management features
Process subscriptions and billing
Facilitate customer and employee communications
Provide customer support
Maintain security and prevent unauthorized access
⁠Monitor performance and resolve technical issues
Improve our products and services
Send important account and service notifications
Comply with applicable legal obligations

We do not use customer contact lists uploaded by businesses for our own independent marketing campaigns.

Business Data Ownership and Control

Cleaning businesses using Humble Mops retain control over the customer and employee information they enter into their accounts.

For business information stored within the platform, Humble Mops generally acts as a service provider or data processor on behalf of the subscribing business.

The subscribing business is responsible for determining what personal information it collects and for obtaining required permissions and consent.

Humble Mops processes business data to provide the requested Services and according to applicable agreements and lawful instructions.

Authorized users may access business information according to their assigned permissions.

If you are a customer or employee of a business using Humble Mops, privacy requests relating to information managed by that business should generally be directed to the business itself.

Data Hosting and Security

Humble Mops uses third-party infrastructure providers, including Bubble and Amazon Web Services, to support application hosting, database storage, and related functionality.

Bubble provides encryption for database information during transmission and storage.

We use available security features and administrative safeguards designed to protect personal information, including authentication, database privacy rules, and role-based access controls.

Access to business information is intended to be limited to authorized users and service providers with a legitimate operational need.

Although we take reasonable steps to protect information, no internet-based system can guarantee absolute security.

Information may be processed or stored in locations where our service providers operate, subject to applicable legal requirements and contractual protections.

Sharing Information With Service Providers

We may disclose information to third-party providers when reasonably necessary to operate our Services.

These providers may include:

Bubble and cloud infrastructure providers
⁠Twilio and SendGrid for supported communications
Payment processing and subscription management providers
Technical support, security, and monitoring providers

These providers may process information as needed to deliver their services, subject to applicable agreements and legal obligations.

We do not sell customer or employee records stored in Humble Mops to data brokers.

We may also disclose information when required by law, necessary to protect our rights or users, or in connection with a legitimate business transaction.

SMS and Mobile Communications

Humble Mops may use Twilio and related telecommunications providers to support SMS notifications and communications.

These communications may include appointment confirmations, scheduling updates, service reminders, employee notifications, and other messages requested or authorized by businesses using our platform.

To facilitate messaging, we may process phone numbers, message content, delivery information, timestamps, and communication preferences.

Mobile information, including phone numbers, SMS opt-in information, and consent records, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to messaging service providers, telecommunications carriers, and other necessary delivery partners solely to facilitate communications and provide related services.

Businesses using Humble Mops are responsible for obtaining all legally required consent before sending SMS messages.

Recipients may opt out of supported SMS messaging by replying STOP. For assistance, recipients may reply HELP where supported or contact the business sending the messages.

Message frequency varies depending on the communications requested. Message and data rates may apply.

Opting out of SMS does not necessarily affect email communications or other services.

SMS messages and delivery records may be retained by communications providers according to their applicable policies and configured retention settings.

Email Communications

We use email delivery providers, including Twilio SendGrid, to facilitate transactional and operational emails.

These may include account verification, password resets, scheduling notices, proposals, service notifications, and other communications initiated through the platform.

Marketing emails sent directly by Humble Mops will include an unsubscribe mechanism where required by law.

Businesses using Humble Mops are responsible for ensuring that their own email communications comply with applicable laws.

Data Retention and Account Cancellation

We retain personal information for as long as necessary to provide our Services, administer accounts, and meet applicable legal obligations.

When a customer cancels a paid subscription, the account generally remains active until the end of the applicable billing period unless otherwise specified.

Following account termination:

Customer account data is scheduled for deletion within 30 days.
Customers may request an available export of their business data before account termination.
Certain subscription, billing, security, and transaction records may be retained as required by law or for legitimate business purposes.
Information contained in system backups may remain for a limited additional period until the applicable backup retention cycle expires.
Information processed by third-party services may be subject to those providers' retention and deletion procedures.

Once business data has been permanently deleted, it may no longer be recoverable.

Customers may contact support@humblemops.com with questions regarding data access, export, or deletion.

Cookies and Website Technologies

Our website is built using Wix Studio, and our application uses Bubble.

These platforms may use cookies and similar technologies necessary for website security, user authentication, session management, platform functionality, and operational performance.

Essential cookies help our Services function properly and may be necessary to maintain secure account access.

Additional analytics or marketing technologies may be implemented in the future. Where required, we will provide appropriate disclosures and consent options before using nonessential tracking technologies.

Visitors may manage cookies through their browser settings, although restricting essential cookies could affect website or application functionality.

Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the ability to:

⁠Request access to personal information
⁠Request correction of inaccurate information
Request deletion of eligible information
Obtain a copy of certain personal information
Opt out of applicable marketing communications
Exercise other privacy rights provided by law

To submit a privacy request regarding information controlled by Humble Mops, contact support@humblemops.com.

We may need to verify your identity before fulfilling certain requests.

If your information was provided to Humble Mops by a cleaning business, please contact that business directly regarding its use of your information.

We will assist our business customers with applicable privacy requests where required.

Children's Privacy

Humble Mops is intended for business use and is not directed toward children under 13 years of age.

We do not knowingly solicit or collect personal information directly from children under 13 through account registration.

If we become aware of information collected in violation of applicable children's privacy laws, we will take appropriate steps to address it.

Third-Party Services

Our website or application may contain links to independent third-party websites or services.

These services may maintain separate privacy policies and data handling practices.

We encourage users to review those policies before submitting personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, operations, or legal requirements.

Updates will be reflected by a revised effective date.

When required, we will provide additional notice of material changes.

Contact Information

For questions about this Privacy Policy, our Services, or our handling of personal information, please contact:

Humble Mops
Operated by Gleam Bee Cleaning Service, LLC
San Antonio, Texas, United States

Email: support@humblemops.com
Website: https://humblemops.com

We are committed to addressing privacy concerns and maintaining responsible data practices.